Using ECPs in RPI

This topic provides information about using External Content Providers (ECPs) in Redpoint Interaction (RPI).

1. Within RPI, click on the options menu and navigate to Orchestration > Interactions > Create New Interaction. This will bring up a blank interaction, which will execute a previously designed audience.

   

2. Name the New Interaction appropriately.

3. There are 3 elements required in an interaction to successfully send an outbound message.

   • Workflow Control: Example uses a Manual Control.

   • Targeting Block: Example uses a Batch, which will use a previously configured audience.

   • Fulfillment Block: Example uses an Export and will be where the proper ECP will be selected.

     

4. Within the Export block, you need to assign the following which was previously configured.

   • Export Template

   • Location Type

   • External Content Provider

     

5. Click Done.

6. Once these steps are complete, you can now send messages from RPI through to the configured External Content Provider.