Redpoint subprocessors
Third-party subprocessors list for Redpoint Global
Redpoint Global Inc. is committed to the protection and privacy of our customers' data. Below is a list of our current subprocessors, entities with whom we share personal data to facilitate our services.
This list is subject to change and will be updated accordingly.
Last Updated: September 6, 2024
Cloud infrastructure and storage
Subprocessor | Purpose | Location | Data Type Processed | Compliance | Retention | Contractual Safeguards |
|---|---|---|---|---|---|---|
Microsoft Azure | Cloud hosting and infrastructure services for the CDP and related applications. | Global (Data stored primarily in the US and UK regions) | Consumer PII, ePHI, and other customer data. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | Data Processing Agreement (DPA) in place, Business Associate Agreement (BAA) for HIPAA compliance, Standard Contractual Clauses (SCCs) where applicable. |
Google Cloud Platform (GCP) | Cloud services for certain analytics and processing tasks within the CDP. | Global (Data stored primarily in the US and UK regions) | Consumer PII, ePHI, and other customer data. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Amazon Web Services (AWS) | Cloud infrastructure for storage, computing, and processing in the CDP. | Global (Data stored primarily in the US and UK regions) | Consumer PII, ePHI, and other customer data. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Snowflake | Cloud data warehousing and analytics for storing and processing customer data within the CDP. | Global (Data stored primarily in the US and UK regions) | Consumer PII, ePHI, and other customer data. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Communication services
Subprocessor | Purpose | Location | Data Type Processed | Compliance | Retention | Contractual Safeguards |
|---|---|---|---|---|---|---|
Twilio | Communication services, including SMS, voice, and email messaging for customer interactions. | Global (Data stored primarily in the US and UK regions) | Contact information (e.g., phone numbers, email addresses), communication content. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
SendGrid | Email delivery services for transactional and marketing emails within the CDP. | Global (Data stored primarily in the US and UK regions) | Contact information (e.g., email addresses), communication content. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Customer support and IT service management
Subprocessor | Purpose | Location | Data Type Processed | Compliance | Retention | Contractual Safeguards |
|---|---|---|---|---|---|---|
Zendesk | Customer support platform for managing customer service interactions and support tickets. | Global (Data stored primarily in the US and EU regions) | Customer PII, support tickets, communication content. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Atlassian Jira Service Management | IT service management for tracking, managing, and resolving customer and internal service requests. | Global (Data stored primarily in the US and EU regions) | Customer PII, service tickets, internal service records. | ISO 27001, SOC 2 Type 2, HIPAA | Data retained as per contract terms or legal requirements. | DPA in place, BAA for HIPAA compliance, SCCs where applicable. |
Updates and amendments
We may occasionally update this list to reflect changes in our operational subprocessors. We recommend referring to this document for the most current information.
Inquiries
For further details about our subprocessors or any specific inquiries, please reach out to us at secure@redpointglobal.com or +1 781 725 0250