Lights-out alerting

Overview

RPI includes a lights-out alerting feature that sends emails to those users who have chosen to subscribe to one or more event types (you can subscribe to email alerts in the Manage Alerts tab in the Preferences interface).

When an event with which an alert is associated occurs, emails are sent to registered email addresses of users subscribing to the event type.

If system configuration setting AlertEmailSubjectPrefix is set, any alerting emails' subject lines have the string specified therein appended to the beginning of their subject lines.

An audit record is created on the sending of an alert email.

The following types of alert events are supported:

Audience snapshot failure

An email is sent to alert subscribers on the failure of any configured audience snapshot.

The received mail contains the following:

• ‘Audience Snapshot Failure - [snapshot name]’

• ‘Audience snapshot has failed with the following details’

• Tenant

• Audience snapshot

• Start date

• Start time

• User name

• Audience name

• Failure date

• Failure time

• Duration

• Message

• Server

File modified

An email is sent to the creator of a file affected by another user through being:

• Modified

• Renamed

• Rolled Forward

• Deleted

Folder contents modified

An email is sent to the creator of a folder within which a file is affected by another user through:

• Being added

• The creation of a new file

• Using save as...

• Being deleted

Folder modified

An email is sent to the creator of a folder affected by another user through being:

• Renamed

• Deleted

Interaction complete

An email is sent when any interaction workflow completes. Separate emails are sent for Production and Test modes.

Interaction failure

An email is sent when any interaction workflow fails. Separate emails are sent for Production and Test modes.

System health

An email is sent when the server enters an Attention Required or Warning state following execution of the System Health Monitor task. If one or more issues require attention, the email is entitled “System Health Attention Required”. If one or more issues are in a warning state (and no issues require attention, the email is entitled “System Health Warning”.

The email lists all of the current system health issues of the type(s) to which the recipient has subscribed, and also includes the name of the server where the issue(s) occurred.