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Using Facebook in RPI

  1. Within RPI, click the options menu and navigate to Orchestration > Interactions > Create New Interaction. This launches a blank interaction that will execute a previously designed audience.

  1. Name the new interaction appropriately.

  2. There are 3 elements required in an interaction to successfully send an email through SendGrid.

    • Workflow Control: Example uses a Manual Control.

    • Targeting Block: Example uses a Batch, which will use a previously configured audience.

    • Fulfillment Block: Example will use an Offer and will be where channel will be selected.

      image-20240116-152034.png
  3. Within the Offer block, the user will need to assign an offer that was previously configured.

    image-20240116-152136.png
  4. Under Channels, click Configure.

  5. Click Add Channel and select the proper channel from the drop down.

    image-20240116-152208.png
  6. Click Done.

  7. Once these steps are complete, the user is now able to send messages from RPI through to Facebook.

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