Get help from Redpoint

Overview

We want to make your experience with Redpoint CDP as pleasant and productive as possible. Please email or call us when you need help.

Troubleshooting information to have on hand when you contact us

When you contact us about a problem, please include the following information:

• Product version number (displayed on the lower right-hand corner of the Redpoint CDP logon page)

• Your:

  • Name

  • Company name

  • Telephone number

  • Email address

• Operating system and version number

• Exact wording of any error messages that appear

• Exactly what you were doing when the problem or error occurred

• How you tried to resolve the problem

We may also ask you for:

• A sample of the input data

• Your system configuration

Redpoint contact information