Data Management licensing

Overview

Data Management Enterprise uses a site license model. This is the most flexible Data Management configuration, enabling you to deploy servers and clients on multiple computers. The workstation license model is a simplified Data Management license in which the Site Server, Execution Server and client all run on the same computer, and access is restricted to single-computer execution and design. Workstation licenses are typically limited to two CPU cores.

Execution Server licenses

Data Management Execution Servers are licensed by execution power as measured in CPU cores. Your license specifies the maximum number of CPU cores enabled in Data Management Execution Servers across an entire site. The CPU core limit is a floating license—Execution Servers can be added and removed at any time, up to the maximum number of CPU cores allowed. The number of active Execution Servers is determined by the total number of cores licensed. For example:

Licensed: 2 cores
Execution Servers:
- First: 8 cores. 2 cores are enabled.
- Second: 4 cores. Not activated.
Licensed: 12 cores
Execution Servers:
- First: 8 cores. 8 cores are enabled.
- Second: 8 cores. 4 cores are enabled.

How is a serial number generated for licensing?

The server license code is made up of the following:

Server Machine Name
Mac Address
Driver Serial Number
Machine GUID

At least two of these values need to match for the license to be valid.

Client licenses

Data Management clients obtain licenses by checking them out from the Site Server upon logon. There are two kinds of client licenses:

Floating licenses are checked out to a client when it starts, and are checked back in when the client is closed.
Locked licenses are checked out to a client when it starts, and remain attached to that client for 30 days. (You can relinquish a client license earlier by contacting Data Management Support).

Running the Data Management client in a Windows Terminal Services (WTS) logon requires a floating license for each session; however, since Data Management clients are fully remote, WTS is no longer necessary for remote access. Remote desktop connections into workstations running a non-server version of Windows are not treated as WTS logons, so you can access your own workstation remotely using the same license.

Activate a license

In Data Management, only the Site Server has a license. The Execution Servers and clients "check out" temporary licenses from the Site Server.

Install a license

Perform an Enterprise installation, or perform a Repository installation and then a client-only installation on your desktop or laptop.
Start the client.
Enter the Site Server Hostname (this is localhost if you are running the client on the server).
In the User name and Password boxes, enter Administrator.
Choose Select Execution Server and choose an Execution Server.
Select OK. The client will start, and a Client is not licensed for design message will appear.

Activate your license

If you received an activation code from Redpoint Global Inc. Support, enter this code in the box.
If you have an existing Data Management license file, select Provide License File, and then browse to your saved license key and select Open.

OR

You can enter this code in one of the following two locations:

File menu > "License…"
Management Dashboard > Licensed Features > "License..."

Upon activation, the RPI Licensing server is contacted and registers the unique ServerID with the activation code.

Licensing information is refreshed via three basic mechanisms:

Automatically during Site server startup
Manually requested via the user from either
- Client – Select “Activate”
- RPDM_Shell
Automatically by the site server
- Occurs once daily

To confirm license status, review the information displayed on the Licensed Features tab on the Management Dashboard.

Unable to activate / offline activation

The QLM API used by your Redpoint application communicates with the License Server over https (port 443) and needs to access the following API:

https://qlm1.net/redpointglobal/qlmlicenseserver/qlmservice.asmx

On most systems, these ports are open for outbound communication.

Connectivity issues between a client and the QLM License Server can be due to several reasons. Here are some reasons why communication may fail:

A firewall is blocking outbound connections to the Redpoint License Server.
There is a proxy server that requires authentication in order to connect to the internet.

If internet connectivity is disabled or limited due to security policies in your company, an offline activation may be required.

To request offline activation, you must provide the unique server ID of the server hosting your Redpoint application. To retrieve this value, follow these steps:

Select Management Dashboard.
Select Licensed Features.
To the right of the Activation Key field, select Copy Server ID to Clipboard.
Submit this ID to Redpoint Support.

Off Line Activation instructions:

Select Management Dashboard.
Select Licensed Features.
Select License... button.
Select Provide License File... button.

Unlock Data Management locked licenses

A locked license in RPDM is temporarily assigned to a specific client computer for 30 days. After this period, the license becomes available for use on other computers. To unlock a locked client license, follow these steps:

Contact Redpoint Support: Reach out to Redpoint support and provide your RPDM Serial number to request a license reset key.
Get the License Reset Key: Receive a support response containing a long hexadecimal license reset key.
Access Data Management: Open the Data Management Console in Redpoint RPDM.
Navigate to Active Licenses: Click the Management Dashboard menu and select Active Licenses.
Apply License Reset Key: In the middle pane, paste the license reset key into the designated box and click Reset.

In conclusion, resetting the license state releases all locked client session licenses, enabling you to use them on other computers or sessions as needed. For Virtual Desktop Infrastructure (VDI) or Remote Desktop users on host pools with changing host machines, consider these tips:

Avoid logging out of your VDI to prevent host-machine changes.
Follow these steps to unlock your session when necessary for seamless transitions.

By following these instructions, you can efficiently manage and reset locked client licenses in Redpoint RPDM.

License rehost request form

To process a request to relocate an existing Redpoint license, please complete this form, scan it, and attach it along with your request: License Rehost Request.docx.