Interaction Designer: Interaction templates
An interaction template is a special type of interaction file that cannot be executed in production mode. Interaction templates allow you to create a base interaction, save it as a template file, and then create interactions based on the template.
When an interaction template file is shown in the Interaction Designer, the icon shown at the tab identifies it as a template with a blue “T” icon.
The following differences are manifest at an interaction template when it is displayed in the Interaction Designer:
The Save Interaction button is replaced by a Save Interaction Template button, allowing you to save any changes you make to the current interaction template file.
The Save Interaction As button is replaced by a Save Interaction Template As button, allowing you to save the interaction template to a different filename.
The Save Interaction as Template button is not shown.
A “Template” indicator is shown to the right of the interaction’s name.
The following considerations apply in respect of interaction templates:
Interaction template files are not shown at designer toolboxes.
Execution in Production mode is not supported; the Activate in Production option at the Activate in dropdown is not shown. However, Test execution is supported.
You cannot use an interaction template at a web form's Queue listener interaction property.
You cannot use an interaction template at a Channel Overview widget's Filter on interaction property.
Approval of interaction templates is supported.