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LuxSci functional guide

The following guide provides information about the capabilities of LuxSci within Redpoint Interaction (RPI), how sending emails/synchronizing state data works, and links to other resources.

Key capabilities

The LuxSci connector provides the following key capabilities:

  • Channel Configuration

  • The ability to send emails via an Interaction using an Offer Activity and Queue Listener

  • Receiving state/disposition data via the Channel Synchronization Task

  • Using state/disposition data as inputs to additional workflows and downstream activities 

Unique features

The LuxSci connector supports the following features:

  • Ability to send secure messages

  • Ideal platform to use for Queue Listeners as they support timely delivery of emails

  • Support for BCC within the channel configuration

  • Various channel configuration options to optimize performance for outbound and inbound processing

  • The ability to inspect Mail Merge files for auditing purposes

  • The ability to support custom headers at the channel level

  • The ability to import email reports using bulk method

Process flow

The following flow chart shows how the LuxSci channel works within both outbound fulfillment and inbound state synchronization.

Outbound processing

Inbound processing

Outbound fulfillment

The LuxSci connector performs the following steps when it is used as part of an outbound Offer Activity:

Step #

Step Description

API

1

Initiate a connectivity test to validate the credentials configured in the channel are valid.

Method: POST

Endpoint: https://rest.luxsci.com/perl/api/v2/auth

Request Body:

JSON 
{
  "user": "<user_name>",
  "pass": "<luxsci_password>",
  "token": "<api_token>",
  "secret": null,
  "debug": null,
  "date": "1689322869",
  "signature": "<signature>"
}

Response Body:

JSON 
{
  "auth": "<auth_value>",
  "success": 1
}

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/profile
Cookie: signature=<cookie_signature>

Response Body:

JSON 
{
  "auth": "107302356-1689322872-64777db2cbccaed15be87757dc93cf7139b5ad020dfba8ab2b943c1b0f8f25a8",
  "success": 1,
  "data": {
    "contact": "<user_name>",
    "city": null,
    "custom1": null,
    "services": [
      "imap",
      "pop",
      "smtp",
      "spam",
      "ftp",
      "website"
    ],
    "zip": null,
    "custom2": null,
    "created": "2021-02-18 18:03:09",
    "custom3": null,
    "phone2": null,
    "uid": "163972",
    "secret_a": null,
    "company": null,
    "street2": null,
    "account": 19172,
    "phone1": "+1 781 725 0250 x1330",
    "last_access_date": "2023-07-14 07:07:26",
    "email1": "<account_email>",
    "flags": [],
    "fax": null,
    "secret_q": null,
    "street1": null,
    "country": null,
    "disk_quota": -1,
    "email2": null,
    "state": null,
    "disk_used": "0.002"
  }
}

2

If the channel is configured to auto-suppress unsubscribes, RPI will query the suppression email table to identify and suppress any matching email addresses before generating the mail merge files.    

N/A

3

Create LuxSci template.

Method: PUT

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/templates

Request Body:

JSON 
{
  "template_id": 0,
  "code_word": null,
  "title": "RPI_<QL if running queue listener><offertemplate_instance_id><channelexecution_id><3_characters_initial_channel_id><3_characters_client_id>",
  "subject": "<email_subject>",
  "body_html": "<html_content>",
  "body_text": "<text_content>",
  "format": "<both/html/text>",
  "sl_opt_in": true,
  "sl_opt_out": false,
  "sl_no_tls": "<true/false if secure message>"
}

4

Use the Razor templating engine to render personalization and dynamic content to create the mail merge files.

N/A

5

Files are batched based on the unique sets of content across HTML, Text, and Subject Line assets.

AND

Each batch file includes up to 1000 recipients, per the max allowed by LuxSci.

N/A

6

RPI will loop through each of the files and initiate the send to LuxSci. 

In cases where one or more batches failed to send, the workflow can be replayed again to pick up failed batches and retry to send the emails.

Email events are tracked by using header chid which can be configured in the LuxSci portal.

chid value is formatted as <ChannelExecutionID>_<OfferTemplateInstanceID>_<ChannelID>_<RPContactID>

Method: POST

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/email/send

Request Body:

JSON 
{
  "message": null,
  "messages": [
    {
      "from_address": "dev@luxsci.net",
      "subject": null,
      "no_tls_only": 1,
      "body": null,
      "body_text": null,
      "to": [
        "<recipient_email>"
      ],
      "from_name": "Developer",
      "receipt": 0,
      "body_type": null,
      "bcc": null,
      "headers": [
        ["chid", "2790_2790_21f174d0fe8442a9acf096bbd437276c_1380076"],
        ["offername", "June Sales"],
        ["rpid", "M"]
      ],
      "reply_address": "dev@luxsci.net",
      "template": "330814",
      "template_data": {
        "EmailAddress": "<recipient_email>",
        "RPContactID": 1380076,
        "NameStyle": true,
        "Gender": "F",
        "SR_Female": "Y",
        "CustomerKey": 11507,
        "FirstName": "Isabella",
        "Customer_Key": 11507,
        "SR_Male_580": "N",
        "c64b8bcd80b646048ba7168e6631b74b0.1_dyc_html": "<smartasset_content>",
        "89b2b377169c460bae24f621bc8fe2330.3_dyc_html": "<smartasset_content>"
      },
      "template_data_raw": 1,
      "unsubscribe": 1
    }
  ],
  "sandbox": 0
}

Response Body:

JSON 
{
  "data": [
    "37IFXe008i13463",
    "37IFXe009i13463",
    "37IFXe00Ai13463"
  ],
  "success": 1,
  "auth": "107842778-1689694420-38859d84ffabf5cc11ed2522a9c0da8a5c3cd7e717c9d3a9143f4f3494ccc7b5"
}

7

RPI will save the tracking id to table.

Tracking ID format: <ChannelExecutionID>_<OfferTemplateInstanceID>_<ChannelID>

Table: RPI_LuxSciTracking

N/A

8

Delete LuxSci template.

If running queue listener, templates are persisted and deleted only once workflow is rolled back or Template retention period has elapsed as part of the housekeeping task.

Method: DELETE

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/template/<template_id>

Response Body:

JSON 
{
  "auth": "107842778-1689694486-fbb0e71cfb3ed053db510446037af5ed63b8b7808c466b13f7674aba1e260886",
  "success": 1
}

9

Once the sends are complete, the Interaction Log is updated with the total number of batch files that processed successfully/failed. 

N/A

State data synchronization

Inbound process:

Step #

Step Description

API

1

If Import via file is checked, download email report for each event as follows:

  • Sent

  • Delivered

  • Opened

  • Clicks

  • Feedbackloop

Sent Request

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/smtp/sent?tracked_headers=true&first_row=0&matches=1&after_date=2023-07-18+08%3A38%3A02&header1=chid&header1_operator=like&header1_value=_<channel_id>

Response Body:

JSON 
{
  "success": 1,
  "data": {
    "matches_total": 6,
    "rows": [
      [
        "<luxsci_username>",
        "163972",
        "2023-07-18 15:33:40",
        "180.190.229.9",
        1,
        1,
        1455,
        "Test Email form diff table",
        "<sender_email>",
        "<recipient_email>",
        0,
        1,
        1,
        0,
        null,
        "37IFXe00Ai13463",
        "330814",
        "chid",
        "2790_2790_<channel_id>_1380076",
        "rpid",
        "M",
        "offername",
        "June Sales"
      ]
    ],
    "header": [
      "user",
      "user_id",
      "date_sent",
      "from_ip",
      "used_tls",
      "n_recipients",
      "size_bytes",
      "subject",
      "from",
      "to",
      "spam",
      "high_volume",
      "secureline",
      "opt_out",
      "notes",
      "sendmail_id",
      "template_id",
      "header1",
      "header1_value",
      "header2",
      "header2_value",
      "header3",
      "header3_value"
    ],
    "matches_returned": 1,
    "first": 3
  },
  "auth": "107848470-1689699603-7874819666f314612ef0db043a3c4d165a3c2286f0edfc6c4a818a2bd44d1551"
}

Delivered Request

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/smtp/delivery?tracked_headers=true&first_row=0&matches=1&after_date=2023-07-18+08%3A38%3A28&header1=chid&header1_operator=like&header1_value=_<channel_id>&sent_date=0

Response Body:

JSON 
{
  "auth": "107848470-1689699604-bf0c207657faefa9a0b45559fbc62ca4965a1104282e28779faf38b75ff447b7",
  "success": 1,
  "data": {
    "matches_total": 8,
    "rows": [
      [
        "2023-07-17 08:16:16",
        "<luxsci_username>",
        "163972",
        "180.190.229.9",
        1,
        1734,
        "Link Metrics Testing",
        "<sender_email>",
        "<recipient_email>",
        "Delivered",
        "gmail-smtp-in.l.google.com said 'Sent (OK  1689581778 l23-20020a63ba57000000b005578c6a767esi11084815pgu.885 - gsmtp'",
        "2023-07-18 03:44:32",
        4,
        1,
        "TLSv1.3: cipher=TLS_AES_256_GCM_SHA384, bits=256/256",
        "37H8GG002i71587",
        "330654",
        null,
        1,
        3,
        0,
        "chid",
        "2787_2787_<channel_id>_1380067",
        "rpid",
        "M",
        "offername",
        "June Sales"
      ]
    ],
    "header": [
      "date_sent",
      "user",
      "user_id",
      "from_ip",
      "n_recipients",
      "size_bytes",
      "subject",
      "from",
      "to",
      "status",
      "details",
      "last_updated",
      "secureline",
      "tls_delivery",
      "tls_details",
      "sendmail_id",
      "template_id",
      "notes",
      "Opens",
      "Clicks",
      "Unsubscribed",
      "header1",
      "header1_value",
      "header2",
      "header2_value",
      "header3",
      "header3_value"
    ],
    "matches_returned": 1,
    "first": 0
  }
}

Opened Request

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/smtp/opens?tracked_headers=true&first_row=1&matches=1&after_date=2023-07-18+05%3A17%3A06&header1=chid&header1_operator=like&header1_value=_<channel_id>&open_date=1

Response Body:

CODE 
{
  "data": {
    "matches_total": 2,
    "rows": [
      [
        "2023-07-17 08:16:16",
        "2023-07-17 11:58:46",
        "69.147.89.136",
        "YahooMailProxy; https://help.yahoo.com/kb/yahoo-mail-proxy-SLN28749.html",
        "admin@redpointglobal3.trial6.luxsci.net",
        "163972",
        "Link Metrics Testing",
        "dev@luxsci.net",
        "<recipient_email>",
        "Delivered",
        "37H8GG002i71587",
        "330654",
        "chid",
        "2787_2787_21f174d0fe8442a9acf096bbd437276c_1380067",
        "rpid",
        "M",
        "offername",
        "June Sales"
      ]
    ],
    "header": [
      "date_sent",
      "open_date",
      "opener_ip",
      "user_agent",
      "user",
      "user_id",
      "subject",
      "from",
      "to",
      "status",
      "sendmail_id",
      "template_id",
      "header1",
      "header1_value",
      "header2",
      "header2_value",
      "header3",
      "header3_value"
    ],
    "first": 0,
    "matches_returned": 1
  },
  "auth": "107848470-1689699628-7847ea8c44f21f92ef16e06f8c8e96f31c6dc9cd4a7c3988339b571772ac25d8",
  "success": 1
}

Clicks Request

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/smtp/clicks?tracked_headers=true&first_row=0&matches=10000&after_date=2023-07-17+12%3A17%3A43&header1=chid&header1_operator=like&header1_value=_<channel_id>&click_date=1

Response Body:

JSON 
{
  "data": {
    "rows": [
      [
        "2023-07-17 08:16:16",
        "2023-07-17 12:17:44",
        "http://www.example.com",
        "180.190.229.9",
        "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36",
        "<luxsci_username>",
        "163972",
        "Link Metrics Testing",
        "<sender_email>",
        "<recipient_email>",
        "Delivered",
        "chid",
        "2787_2787_<channel_id>_1380067",
        "rpid",
        "M",
        "offername",
        "June Sales",
        "37H8GG002i71587",
        "330654"
      ]
    ],
    "matches_returned": 3,
    "header": [
      "date_sent",
      "click_date",
      "url",
      "clicker_ip",
      "user_agent",
      "user",
      "user_id",
      "subject",
      "from",
      "to",
      "status",
      "header1",
      "header1_value",
      "header2",
      "header2_value",
      "header3",
      "header3_value",
      "sendmail_id",
      "template_id"
    ],
    "first": 0,
    "matches_total": 3
  },
  "auth": "107848470-1689699627-55b51c651b9d276e54fd01f6ab39d1749b3a9259be09eac5c3b805c1ee9048e1",
  "success": 1
}

Feedback Loop Request

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/fbl?tracked_headers=true&first_row=0&matches=1&after_date=2023-03-31+15%3A26%3A19&header1=chid&header1_operator=like&header1_value=_<channel_id>

Response Body:
TBU

2

RPI will create a request export job to LuxSci. After LuxSci generates the report, it uploads them to the specified Report destination.

LuxSci currently supports SFTP as the Report destination.

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/report/email/<smtp|fbl>/<sent|delivery|clicks|open>?tracked_headers=true&first_row=3&matches=3&after_date=2023-07-17+08%3A16%3A15&header1=chid&header1_operator=like&header1_value=_<channel_id>&destination=sftp&destination_directory=<sftp_folder>&destination_hostname=<sftp_hostname>&destination_password=<sftp_password>&destination_username=<sftp_username>

Response Body:

JSON 
{
  "auth": "107828390-1689671756-0e0c016f84000890eea2df6bd368cac3949d14b51193bd93f2d00a8f1a31adac",
  "success": 1,
  "data": {
    "current_jobs": 1,
    "filename": "1689671756-1485-20872.csv",
    "max_jobs": 2,
    "job_id": "310383"
  }
}

3

RPI will create a request which monitors the export job. It checks whether the jobs status is completed or failed.

If the “max jobs” is already at the limit, RPI will wait 60 seconds to check again if there are available job slots to make the request. Job request will fail if the number of retries has reached the limit as imposed by Async report retry in the channel config.

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/jobs

Response Body:

JSON 
{
  "success": 1,
  "data": [
    {
      "created": "2023-07-12 00:10:15",
      "status_detail": null,
      "updated": "2023-07-12 00:10:17",
      "completed": "2023-07-12 00:10:17",
      "current_jobs": 0,
      "filename": "1689120615-1484-3611676.csv",
      "uid": "163972",
      "completed_rows": 2,
      "job_id": "310022",
      "status": "complete",
      "max_jobs": 2,
      "expected_rows": 2,
      "hostname": "rs6020.luxsci.com"
    }
  ]
}

4

After the export job has completed, RPI will download the LuxSci generated email report from the Report destination to the configure State results folder path.

N/A

5

Once the report is downloaded, RPI will delete the file in the Report destination.

N/A

6

Run a Redpoint Data Management (RPDM) job located in this path /RedPoint/Interaction/Import/Channels/Email/Load.LuxSci.EmailActivities in RPDM to import the email report to the configured Import table name.

N/A

7

If the RPDM job has completed, delete the used files in the State results folder path.

During this process, any report files older than 7 seven days are also deleted.

N/A

8

Email events are inserted to Offer History State table.

If OverrideOHStateTimestampUsingServerTimezone config is checked, event timestamp will display as local server time.

N/A

9

HardFail, Failed, and Spam fulfillment state are loaded into suppression table.

N/A

10

Email suppression list from LuxSci is downloaded and inserted into the suppression table.

Method: GET

Endpoint: https://rest.luxsci.com/perl/api/v2/user/<luxsci_username>/suppression

Response Body:

JSON 
{
  "data": [
    [
      "<recipient_email>",
      0,
      19172,
      28594,
      "163972",
      "2022-10-10 08:59:28",
      "Unsubscribe link used from 180.190.31.26"
    ]
  ],
  "success": 1,
  "auth": "107828390-1689671825-a9ba790e94f3605e73f8429948a91d255e8b41729edc11b2fea2427d6050e874"
}

11

Update the state and metrics count.

N/A

LuxSci configuration

The following section provides the pre-requisite steps for configuring LuxSci to work with RPI.   

To create tracking header:

Step #

Description

1

In a web browser, navigate and login to https://luxsci.com/perl/member/login.pl?settheme=1

2

Navigate to Administration Home > Admin Settings > Outbound Email > Settings.

3

Under Account Settings - Email panel, scroll down to SMTP Header Tracking and add chid as the Header 1. The chid header will contain specific information when emails are sent to track email events.

4

Click Save Changes.

Performance testing

Test environment

Performance testing was last performed in August 2023 using the environment below:

RedPoint Interaction

  • 2 VMs with 8 cores and 32GB of memory

  • 2 nodes

  • Azure SQLDB elastic pool instance for the marketing and ops database

RedPoint Data Management

  • 1 VM with 4 cores and 16GB or memory

Snowflake

  • Snowflake Client (v7.28)

  • Snowflake ODBC driver (3.00.02.00)

LuxSci

  • Server Name:    rs7392.luxsci.com (API Server)
    Server Type:    Oracle Cloud
    Public IP: 129.146.161.64
    Private/Local IP: 10.10.0.102
    CPU:    4 cores
    RAM:    16 GB
    Operating System: Linux v8.7 64bit
    LuxSci Software: v23.1.3
    Apache: v2.4.54PHP: v8.0.26
    MariaDB: v10.4.27
    ProFTPd: v1.3.7f
    ClamAV: v1.0.0
    OpenSSL: v1.1.1s

  • Server Name:    rs7393.luxsci.com (SMTP Server)
    Server Type:    Oracle Cloud
    Public IP: 162.142.76.112
    Private/Local IP: 10.10.1.113
    CPU:    2 cores
    RAM:    16 GB
    Operating System: Linux v8.7 64bit
    LuxSci Software: v23.1.3
    MariaDB: v10.4.27
    ClamAV: v1.0.0

    OpenSSL: v1.1.1s

Volume test results

The Contact Personalization reflects the time to create the batch within Redpoint Interaction on an environment scaled as indicated above. The Luxsci Batch Upload time reflects the time to process the batch within the vendor (outside of Redpoint Global) and will vary based upon your subscription with Luxsci. Testing was done on their shared testing instance, which should be slower than your private testing instance.

Batch sends

Batch Sends

Contact Personalization (RPI Processing)

Luxsci Batch Upload (Luxsci Processing)

Total Workflow Execution

1M

34m35s

1h43m44s

2h20m53s

2M

1h4m12s

3h22m11s

4h29m17s

3.5M

2h1m45s

6h15m48s

8h21m5s

5M

2h56m19s

9h39m30s

12h39m57s

Concurrent sends

Concurrent workflow running (batch size)

Earliest start time

Earliest end time

Total offer execution

20 (50K)

23:25:09

01:11:27

1h46m18s

20 (150K)

13:56:05

21:23:12

7h27m7s

Inbound processing

Number of Events (data processed)

Channel Synch Execution

50K

1M10s

500K

20M17s

1M

23M41S

Limitations

Limitation #

Limitation Detail

1

The API does not support the option to create 'View as Web Page' links that mirror the email content

2

The ability to schedule a delivery is not supported by their API

3

The use of social elements including Facebook Like Image and Facebook Like Share buttons are not supported

4

The 'Forward-to-Friend' option is not supported

5

The use of content sharing for Facebook and Twitter is not supported

Logging

Below is an example of the Interaction log for an offer using the LuxSci channel:

Log

Log Entry Description

2023/07/18 23:34:46 Fulfillment Action complete
2023/07/18 23:34:46 Generating any Fulfillment Action reports
2023/07/18 23:34:46 Tidying up Fulfillment Action
2023/07/18 23:34:46 Action: New LuxSci Channel 2 1 Activity: Template deleted
2023/07/18 23:33:45 Action: New LuxSci Channel 2 1 Activity: Deleting template 330814
2023/07/18 23:33:45 Action: New LuxSci Channel 2 1 Activity: Send email completed. Batch Total: 1 Batch Success: 1 Batch Failed: 0
2023/07/18 23:33:45 Action: New LuxSci Channel 2 1 Activity: Message tracking ID save to database: 2790_2790_21f174d0fe8442a9acf096bbd437276c
2023/07/18 23:33:45 Action: New LuxSci Channel 2 1 Activity: Processed 1 of 1 batch files
2023/07/18 23:33:37 Action: New LuxSci Channel 2 1 Activity: Merge contact data completed. 3
2023/07/18 23:33:37 Action: New LuxSci Channel 2 1 Activity: Count before deduplication: 3
2023/07/18 23:33:37 Action: New LuxSci Channel 2 1 Activity: About to build LuxSci contacts
2023/07/18 23:33:37 Action: New LuxSci Channel 2 1 Activity: LuxSci template succesfully created: RPI_2790_2790_21f_238(ID:330814)
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Process directory located at C:\Redpoint Interaction\MSSQL\FileAssets\WFAI2748\Offer 2 2 2\New LuxSci Channel 2 1\RPI_2790_2790_21f_238\process
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Creating action export directory
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Email content does not have any embedded images
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Current channel is initializing to upload images
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Channel availability test completed successfully
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Connect to LuxSci service: - Success
2023/07/18 23:33:36 Action: New LuxSci Channel 2 1 Activity: Channel availability test returned the following results:
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Testing channel availability, attempt 1
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Selecting fields for content tracking
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Preparing to extract the data
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Committing offer history data
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Number of duplicates: 1
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Count after deduplication: 3
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Count before deduplication: 4
2023/07/18 23:33:35 Action: New LuxSci Channel 2 1 Activity: Deduplicating on contact key
2023/07/18 23:33:34 Starting action New LuxSci Channel 2 1
2023/07/18 23:33:34 Preparing to run any actions
2023/07/18 23:33:34 Completing Fulfillment Action execution
2023/07/18 23:33:34 Fulfillment Action preparing to start
2023/07/18 23:33:34 Preparing to execute

Batch Total: 1 Batch Success: 1 Batch Failed: 0 = the total number of batch files that was successful vs failed

Processed XX of XX batch files = the number of batch files that was processed to send emails

Merge contact data completed. XX = the number of recipients to send emails

Deleting template 330814 = Initiates delete of template

Message tracking ID save to database: 2790_2790_21f174d0fe8442a9acf096bbd437276c = the tracking ID that was successfully saved in the tracking table

<FileOutputDirectory>\WFAI2748\Offer 2 2 2\New LuxSci Channel 2 1\RPI_2790_2790_21f_238\process = The location where batch files are located

Other messages:

Invalid seed email(s): XX = the number of seeds with invalid email address

Merge seed data completed: XX = the number of seeds to send emails

Common Questions

Q

“Invalid seed email(s)” are reported even if the email addresses are valid.

A

Make sure that the attribute used as Recipient email in channel admin or Recipient Email Attribute Override in email offer is present as one of the seed attributes.

Q

Metrics are missing when executing Queue Listener using Snowflake DB.

A

Using uppercase or mixed case as email address when executing Queue Listener will result to missing metrics when using Snowflake DB because it compares string as case sensitive. Make sure to use lowercase email address when executing QL in Snowflake DB.

Q

Which error codes are retry-able?

A

Timeout
ConnectFailure
SecureChannelFailure
ProtocolError
ReceiveFailure
NameResolutionFailure
SendFailure
ServerProtocolViolation
KeepAliveFailure
GatewayTimeout
BadGateway
ExpectationFailed
RequestTimeout
NotFound
ServiceUnavailable
TooManyRequest

Q

What is the current re-try strategy employed if API requests to LuxSci fail?

A

If API request fails, LuxSci connector employed Exponential Backoff re-try strategy.
Normally, the interval of each attempt will exponentially be increasing the waiting time e.g., 1s, 2s, 4s... etc. until the max retry count has been reached. The number of attempts is configurable via API Call max. retries setting in LuxSci channel with default value of 10.

Q

Do we enforce any specific encoding on any of our asset types?

A

No

Q

What specific encoding do we use when communicating with LuxSci?

A

UTF-8

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