Admin: Queue Providers

Overview

The Server Workbench Queue Providers section allows you to configure queue providers at the cluster level. 

Typically, such queue providers will be used to host the listener queue, which supports usage of interaction queue listeners and activities.

Further details on queue providers, listeners and activities can be found in the Redpoint Interaction User Guide.

The Queue Providers tab consists of Cluster Queue Providers Configuration and Selected Queue Provider Details sections.  Each is documented separately.

Cluster Queue Providers Configuration Section

This section consists of a toolbar and a cluster queue providers grid.

Toolbar

The Cluster Queue Providers Configuration toolbar exposes the following:

• Add: clicking this button displays a sub-menu, which allows you to select the type of queue provider you wish to add:

  

• Delete: clicking this button initiates the deletion of the selected queue provider(s).  If the provider(s) have been saved previously, they are marked as Deleted, and may no longer be selected.  If the provider(s) are yet to have been saved, they are removed from display.

• Refresh: clicking this button reloads the cluster queue providers.

Cluster Queue Providers Grid

The Cluster Queue Providers Configuration grid contains the following read-only columns:

• [Icon]

• Name

• Description

• Type

• Use Queue: displaying a tick or cross

• State

The Default MSMQ Queue Provider, which is created when the Redpoint Interaction server is installed, is displayed by default in the grid.

Selected Queue Provider Details Section

This section exposes the following properties:

• Name: each queue provider must be provided with a unique name, with a maximum length of 100 characters.

• Description: each queue provider can be provided with a description, which can be a maximum length of 1000 characters.

• Type: read-only

• Use this queue provider: this checkbox is unchecked by default.  When checked, the provider will be used.  Only one provider can be checked.

• Configuration: this property is accompanied by a button.  When unsaved queue provider changes are present, the button is disabled, and appears as follows:

  

  When no unsaved changes exist at queue providers, the button is enabled, and appears as follows:

  

  Clicking the button copies the queue provider's JSON configuration to the clipboard.  This can be used to configure the RPI Realtime configuration file.

For more information, including details on properties specific to queue provider types, please see the RPI Reference Guide.

Please also see the Active Directory Setup section elsewhere in the Admin Guide.

You can save any changes made to Queue Providers using the button at the bottom of the interface.