Admin: Introduction

What is Redpoint Interaction?

RPI provides the only fully integrated, all-in-one communication platform that enables an always-on, bi-directional, real-time, omni-channel dialog with the customer. With multiple deployment options, ability to scale and rapid implementations, RPI is the most complete and technologically advanced marketing platform available.     

Interaction consists of client and server applications. The RPI client application consists of an executable, library files and configuration files. It runs on a local workstation and communicates with the server via the latter’s web services. The RPI server can be installed with multiple nodes (cluster) that span several physical or virtual machines. Many RPI client applications can communicate with a single RPI server.

In addition, RPI features true multi-tenancy support. To meet marketing needs for a series of client organizations, each is represented as a separate client within the RPI server. Each client’s operational information and communication history are stored entirely separately and securely.

In this section:

Architecture Diagrams

A simple RPI cluster implementation can be represented as follows:

Each of the elements in the architecture diagram is discussed separately below.

A more complex example, illustrating a multi-node, multi-tenant cluster, might appear as follows: