Admin: Getting Help

Within Server Workbench

When performing a task in the Server Workbench (such as installing or upgrading the core or roles), a Help button is shown to the top right.

Hovering over the button displays a tooltip.

When you hover over a property’s label, detailed information about its purpose is shown in a tooltip.

Knowledgebase

The RPI Knowledgebase is a collection of answers to frequently asked questions, solutions to client issues, and descriptions of best practices. The Knowledgebase is accessed by logging in at https://support.Redpointglobal.com.  The page provides a login option for individuals who have already registered or a registration option for first time users.

Online support

In addition to the Knowledgebase, the Redpoint online assistance portal also provides support via forums through which Redpoint personnel and the user community can discuss issues of mutual interest. You can post a question, recommendation, or best practice or view the contributions of other experts to learn more about Redpoint products.

Trouble ticket

If you encounter a problem that you can’t resolve through use of the online help, the Knowledgebase or online support, you may enter a Trouble Ticket to request assistance directly from the Redpoint support staff.