Configuring channels

Channels are used when executing offers within interactions. A channel defines the media by which an offer is to be executed – by email and SMS, for example.

All channels are based on a delivery method, which defines the nature of the channel’s fulfillment. An example delivery method is email. A given delivery method may support multiple channels – for example, an RPI installation might be configured to execute email messages via more than one account at an email provider. In this case, separate account settings can be captured within a series of channels.

Channels configuration is carried out in a dedicated interface.