Configuring channels
Channels are used when executing offers within interactions. A channel defines the media by which an offer is to be executed – by email and SMS, for example.
All channels are based on a delivery method, which defines the nature of the channel’s fulfillment. An example delivery method is email. A given delivery method may support multiple channels – for example, an RPI installation might be configured to execute email messages via more than one account at an email provider. In this case, separate account settings can be captured within a series of channels.
Channels configuration is carried out in a dedicated interface.
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Channel Specific tab
- Data Extract
- Design Export Path/Filename Format dialog
- Realtime Cache
- Salesforce Marketing Cloud (SFMC) Email
- SFMC Data Transfer
- SendGrid Email
- Eloqua Email
- LuxSci Email
- Twilio SMS
- mPulse SMS
- Azure channels
- Google Firebase
- Google Firebase Direct
- Facebook Audience Data Onboarding
- Google Ads Customer Match Data Onboarding
- LiveRamp Data Onboarding
- LiveRamp RampID Data Onboarding
- Salesforce.com CRM
- Alchemer Survey
- Outbound Delivery