Redpoint Interaction v6.x Documentation
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Activity Details Results

Batch Audience

When batch audience results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Segment Summary Results for Audience Instance [x] in Workflow Instance [y]'. On hovering over the title, the current Workflow Instance ID is shown in a tooltip.

  • Results tab:

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  • Toolbar contains:

    • Copy these details to the clipboard

    • View Audience Instance: displays the audience instance’s details in a new tab in the Audience Instance Viewer

    • View Insights: views insights relating to the audience in the Insights Window.

    • Refresh

  • Grid contains:

    • Name: of segment

    • Count: of records in segment

    • Metadata attributes: showing value defined for segment for each metadata attribute defined by audience’s audience definition

  • Contact universe: total number of records available when using audience’s audience definition.

  • Total contacts: the total count across all segments.

  • Files tab:

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  • Toolbar contains:

    • View Insights

    • Refresh

  • Files: if the batch audience's template's audience definition is defined as producing validation files, one validation file is produced per segment when the audience is executed, irrespective of execution mode (Test or Production).

Given this mode independence, validation files can prove very useful, as you can generate real files containing a sample of your actual segments even when running an interaction workflow in Test mode.

A validation file is named in accordance with the segment name. The file is accessible at the Results Window's Files tab and contains a number of rows in accordance with system configuration setting AudienceOutputValidationSize.

  • Log tab: toolbar as Results tab.

  • Trace tab: toolbar as Results tab.

Interactive Activity

An interactive activity is only displayed in the Results Window if configured with an audience . When interactive activity results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Segment Summary Results for Audience Instance [x] in Workflow Instance [y]'. On hovering over the title, the current Workflow Instance ID is shown in a tooltip.

  • Results tab:

att_5_for_5160173621.png
  • Toolbar contains:

    • Copy these details to the clipboard

    • View Audience Instance: displays the audience instance’s details in a new tab in the Audience Instance Viewer

    • Refresh

  • Grid contains:

    • Name: of segment

    • Count: of records in segment

    • Metadata attributes: listing the values defined for each segment for each metadata attribute as defined by the audience’s audience definition

  • Total contacts: the total count across all segments.

  • Log tab: the contents of the log tab depend on the current state of the interactive activity.

    • Toolbar contains:

      • Copy these details to the clipboard

      • View Audience Instance: displays the audience instance’s details in a new tab in the Audience Instance Viewer

      • Refresh

    • If the activity has yet to execute, the following are shown:
      ‘The activity is currently waiting for the scheduled trigger
      The activity will next fire at [time] on [date]
      ’If the activity has previously executed, the following are shown:
      ‘The activity is currently waiting for the scheduled trigger
      The activity last fired at [time] on [date]
      The activity will next fire at [time] on [date]
      The previous activity log is shown below:
      -[Log details]’

    • If the activity is currently executing, the following are shown:
      ‘The activity is currently executing
      The latest activity log is shown below:
      -[Log details]’

If the activity's status is Completed or Terminated, the last execution instance's log details are shown.

  • Trace tab: toolbar as Results tab.

Offer Activity

When offer activity results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Offer Results for Workflow ID [x]’. On hovering over the title, the current Workflow Instance ID and Offer Execution ID are shown in a tooltip.

  • Results tab:

att_8_for_5160173621.png
  • Toolbar contains:

    • View Dynamic Content Results: this button is only available when an email or SMS channel is selected. Invocation displays the Dynamic Content Results dialog (documented separately).

    • Refresh

  • Channel breakdown: this section is shown to the left, only when a multichannel offer’s results are being viewed. A proportional representation of the offer’s channel mix is shown in a pie chart.

You can hover over the pie chart to view a tooltip containing the channel name, count and percentage.

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A legend is displayed below the pie chart.

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For each channel, a color indicator, the channel name, count and percentage of the offer total are displayed. You can select a channel by clicking on a pie slice or legend entry. Doing so populates additional results details, which are shown to the right.

  • Additional results: shown to the left of the offer Results tab when a single channel offer’s results are being viewed, and to the right of the channel breakdown pie chart when a multichannel offer is selected, this section is populated with all relevant additional results.

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Each set of results – for example, as provided by a channel, or by a web analytics adapter – is contained within a category heading. Headings are displayed in alphabetical order. You can double-click a heading to roll it up or expand it as required.

Each category contains channel-specific results. Each result’s name and value are displayed.

The following categories and results are displayed in accordance with their relevance to the currently-selected channel:

  • Data Extract:

    • Targeted

  • Outbound Delivery

    • Targeted

    • Delivery states as defined at the channel (if configured)

Note that all changes of state associated with outbound delivery offer execution are persisted in the offer history states data warehouse table.

  • Salesforce Marketing Cloud Email:

    • Click Through

    • Delivered (Sent – Bounces)

    • Duplicates

    • Forwarded

    • Hard Bounce

    • Invalid Addresses

    • Opened

    • Opened, Not Clicked Through

    • Not Opened

    • Other Bounce

    • Sent

    • Specific Link Clicks

      • A list of the link URLs clicked within received emails is displayed, along with the count of unique recipients who clicked the same at each. URLs are listed in descending link click count order, and up to a maximum of 100 links can be presented in this context.

    • Soft Bounce

    • Targeted

    • Total Errors

    • Unsubscribed

    • SFMC Existing Unsubscribes

    • SFMC Existing Undeliverables

    • Forward to Social

      • Facebook

      • Twitter

  • SendGrid Email:

    • Bounced (note that the SendGrid email server rejects email due to seemingly temporary conditions, such as a full inbox or bad email address)

    • Soft Bounce (bounced/blocked; recipient will not be suppressed)

    • Deferred

    • Delivered

    • Dropped

    • Duplicates

    • Opened (note that a 'True' value in the SgMachineOpen column within the SendGridEvents data warehouse table indicates that an 'Open' event was caused by a machine; 'False' indicates the event was initiated by a human)

    • Opened, Not Clicked Through

    • Not Opened

    • Processed

    • Targeted

    • Unsubscribed

    • Click Through

    • Reported As Spam

    • Invalid Addresses

    • Invalid Sender Addresses

    • Specific Link Clicks

      • Please see Salesforce Marketing Cloud email for further information.

  • CheetahMail Email

    • Duplicates

    • Targeted

    • Delivered

    • Opened

    • Opened, Not Clicked Through

    • Not Opened

    • Hard Bounce

    • Soft Bounce

    • Click Through

    • Unsubscribed

    • Specific Link Clicks

      • Please see Salesforce Marketing Cloud email for further information.

Note that a delay of up to a day can occur prior to the availability of CheetahMail results.

  • Acoustic Email

    • Click Through

    • Duplicates

    • Hard Bounce

    • Opened

    • Opened, Not Clicked Through

    • Not Opened

    • Opted Out

    • Sent

    • Soft Bounce

    • Targeted

    • Reply Abuse (contacts who complained through their ISP)

    • Reply Change Address (replies from contacts requesting an email address change. Tracked but not acted upon)

    • Reply Mail Block (messages blocked by an ISP)

    • Reply Mail Restriction (the number of mail restriction replies for contacts of the domain)

    • Reply Other (reply categorized as something other than one of the following: out of office reply, opt out request, abuse complaint, or change of address request)

    • Suppressed

    • Specific Link Clicks

      • Please see Salesforce Marketing Cloud email for further information.

  • SparkPost Email

    • Targeted

    • Bounce

      • Bounce reason

    • Delivered

    • Injection

    • Spam Complaints

    • Out of Band

    • Policy Rejection

    • Delay

    • Click Through

    • Open

    • Initial Open

    • Amp Click

    • Amp Open

    • Amp Initial Open

    • Generation Failure

    • Generation Rejection

    • List Unsubscribe

    • Link Unsubscribe

    • Device Opened

      • One or more device names listed as sub-states (e.g. Chrome Windows, Firefox Linux).

  • Instiller Email

    • Sent

    • Processing

    • Delivered

    • Hard Bounce (email address does not exist or domain is unreachable)

    • Soft Bounce (the message is believed to be unsolicited or the recipient mail server is throttling the number of emails allowed through)

    • Returned Mail (either automated responses such as out of office replies, or an asynchronous bounce)

    • Targeted

    • Opened

    • Click Through

    • Unsubscribed

    • Complaints

    • Not Opened

    • Opened, Not Clicked Through

    • Specific Link Clicks

      • Please see Salesforce Marketing Cloud email for further information.

  • Responsys Email

    • Soft Bounce

    • Hard Bounce (email address does not exist or domain is unreachable)

    • Click Through

    • Complaints

    • Failed (no response from any of number MTAs (optionally SMTP Server Busy on Failover))

    • Opened

    • Sent

    • Skipped (email domain or address is suppressed at the pod level, the account level, or at the campaign level; email address is invalid; missing data for $replacementField$; personalization errors, including problems with <Format Type> message or missing data for <Dynamic Values> such as Variable, Data Field, or Document)

    • Unsubscribed

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

Note that Responsys results are reported to RPI up to 6 times per day.

  • Dotdigital Email

    • Soft Bounce

    • Hard Bounce (email address does not exist or domain is unreachable)

    • Click Through

    • ISP Complaints

    • Mail Blocked

    • Opened

    • Sent

    • Delivered

    • Page Viewed (need to attach Dotdigital script to public website for tracking)

    • Unsubscribed

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

  • Listrak Email

    • Bounce (email address does not exist or domain is unreachable)

    • Click Through

    • Opened

    • Sent

    • Delivered

    • Unsubscribed

    • Targeted

    • Not Opened

  • Mailchimp Email

    • Click Through

    • Opened

    • Unsubscribed

    • Soft Bounced

    • Hard Bounced

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

  • Cordial Email

    • Sent

    • Opened

    • Click Through

    • Page View

    • Unsubscribed

    • Bounced

    • Complaint

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

  • Luxsci Email

    • Sent

    • Click Through

    • Specific Link Clicks

    • Spam (message was marked as spam by a recipient)

    • Anonymous Spam (count of Spam complaints in which the ISP of the recipient does not publish who is complaining)

    • In Queue (currently in queue trying to be or waiting to be delivered)

    • Soft Bounce

    • Hard Fail (the message was accepted by the recipient servers successfully, but LuxSci later received a bounce back email containing a hard failure delivery status (e.g. user does not exist))

    • Delivered

    • Failed (permanently failed to be delivered)

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

  • Paubox Email

    • Delivered (message delivered when Secure message unchecked)

    • Delivered via Secure Portal (message delivered when Secure message checked)

    • Opened

    • Soft Bounced

    • Hard Bounced

    • Targeted

    • Not Opened

  • Amazon Simple Email Service (SES) Email

    • Bounced

    • Complaint

    • Delivery

    • Send

    • Rejected

    • Opened

    • Click Through

    • Targeted

    • Not Opened

    • Opened, Not Clicked Through

  • Amazon Pinpoint Email

    • Targeted

    • Sent

    • Invalid Addresses

    • Delivered

    • Opened

    • Soft Bounced (unable to be sent after a couple of re-tries)

    • Hard Bounced (unable to be sent)

    • Click Through

    • Complaint (recipients that reported email as spam)

    • Rejected (AWS determined that message contained malware and didn't attempt to send it)

    • Rendering Failure (content rendering failed)

    • Unsubscribe

  • Salesforce Marketing Cloud Email Data Transfer

    • As Salesforce Marketing Cloud email

  • Salesforce Marketing Cloud MobileConnect SMS

    • Duplicates

    • Targeted

    • Delivered

    • Failed

  • Messente SMS:

    • Duplicates

    • Targeted

    • Delivered

    • Failed

  • Vibes SMS:

    • Sent

    • Failed

    • Targeted

  • Salesforce.com:

    • Invalid Leads

    • Processed

    • Targeted

    • Total Errors

    • Uploaded

  • Microsoft Dynamics CRM

    • Disqualified

    • Errors

    • Open

    • Processed

    • Qualified

    • Successes

  • Twitter Direct:

    • Targeted

    • Sent

  • Twilio SMS:

    • Duplicates

    • Targeted

    • Queued

    • Sending

    • Sent

    • Delivered

    • Undelivered

    • Failed

    • Stop

    • Stop All

    • Unsubscribe

    • Cancel

    • End

    • Quit

    • Opt-Out (sum of Stop, Stop All, Unsubscribe, Cancel, End and Quit)

    • Start

    • Yes

    • Unstop

    • Opt-Back-In (sum of Start, Yes and Unstop)

    • Custom Survey Response

      • Only displayed if the offer channel's Enable survey responses field was checked. The count of how many unique survey respondents replied with a specific response, as defined by the offer's Primary and Additional keywords, is shown for each such response.

    • Help (count of inbound messages with body 'HELP' sent to the Twilio number)

    • Info (count of inbound messages with body ''INFO' sent to the Twilio number)

    • Invalid Numbers

Note that the OfferHistory_States table's EventName column is populated for Failed and Undelivered results with '<Error Code> : <Error Message>' (as supplied by Twilio), to a maximum of 255 characters.

  • LiveRamp

    • Targeted

  • Twitter Tailored Audience

    • Processed

    • Success

    • Targeted

  • Realtime Cache

    • Targeted

  • Facebook Custom Audience

    • Received (the number of users received by Facebook in order to process the matching of customer data)

    • Invalid entries (the number of users tagged by Facebook as invalid to use when processing the matching of customer data)

    • Targeted

  • Facebook Offline Event

    • Processed Entries (the number of processed entries after data was uploaded)

    • Matched Entries (the number of entries determined by Facebook to have a record match)

    • Valid Entries (the number of entries accepted by Facebook for match processing)

    • Add Payment Info (the number of uploaded Add Payment Info events)

    • Add To Cart (the number of uploaded Add To Cart events)

    • Add To Wishlist (the number of uploaded Add To Wishlist events)

    • Complete Registration (the number of uploaded Complete Registration events)

    • Initiate Checkout (the number of uploaded Initiate Checkout events)

    • Lead (the number of uploaded Lead events)

    • Other (the number of uploaded events identified as Others)

    • Purchase (the number of uploaded Purchase events)

    • Search (the number of uploaded Search events)

    • View Content (the number of uploaded View Content events)

    • Contact (the number of uploaded Contact events)

    • Customize Product (the number of uploaded Customize Product events)

    • Donate (the number of uploaded Donate events)

    • Find Location (the number of uploaded Find Location events)

    • Schedule (the number of uploaded Location events)

    • Start Trial (the number of uploaded Start Trial events)

    • Submit Application (the number of uploaded Submit Application events)

    • Subscribe (the number of uploaded Subscribe events)

    • Targeted

    • Invalid Event

      • Valid Event Names are per the following list:

        • ViewContent

        • Search

        • AddToCart

        • AddToWishlist

        • InitiateCheckout

        • AddPaymentInfo

        • Purchase

        • Lead

        • CompleteRegistration

        • Other

        • Contact

        • CustomizeProduct

        • Donate

        • FindLocation

        • Schedule

        • StartTrial

        • SubmitApplication

        • Subscribe

  • Azure Push Direct Notification

    • Targeted

    • Sent

    • Failed

  • Airship Push Direct

    • Sends (the number of pushes sent)

    • Direct (the number of direct responses to the notification)

    • Targeted

  • Google Firebase Direct

    • Sent

    • Failed

  • Amazon Pinpoint Push

    • Targeted

    • Sent

    • Invalid Addresses (total number of subscribers with invalid registration token/channel type)

    • Undelivered

  • Google Ads Customer Match

    • Received (the number of targets received by Google Ads)

    • Invalid entries (the number of targets tagged by Google Ads as invalid entries)

    • Targeted

  • Amazon Pinpoint SMS

    • Targeted

    • Sent

    • Invalid Phone Numbers

    • Undelivered (Targeted - Sent)

In addition, results in the following categories are displayed if appropriate:

  • Custom state flows

  • Web analytics adapters:

    • Google analytics adapters: shown for channels associated with a Google Analytics adapter. Each Google Analytics metric, as defined at the web analytics adapter, is shown, along with its result. In addition, three additional metrics are provided for each goal defined at the web analytics provider. [GoalName] starts: this metric represents the number of website visitors attracted by the email offer who commenced the sales funnel. [GoalName] completions: this metric represents the number of website visitors attracted by the email offer who completed the sales funnel. [GoalName] value: a pecuniary amount, calculated as the number of completions x a (sale) value configured at the website.

Note that Google Analytics results are aggregated and anonymized…it is not possible to target further communications to specific individuals counted within Google Analytics results.

  • Kissmetrics adapters: results from metrics defined at Kissmetrics adapters are displayed. One row per Kissmetrics metric is shown. Note that provision of Kissmetrics results may take several hours.

  • Web Events adapters: results are collated for all web events adapters attached to a given channel. The results consist of standard web events state results, and custom web events metric and state results.

The following standard web events states are available:

  • Page Visit

  • Form Submission

  • Link Click: a page visitor clicked on a link in the web page to which directed by an offer URL.

Custom metric results are used to show transactional values – e.g. Total Sales Amount. These are cumulative across website visitors and sessions. You can only utilize a website-provided parameter for a metric if it returns transactional data. Custom state results are used to count individuals undertaking an action at website – e.g. Made a Purchase. These are counted on an individual website visitor basis. You can respond to individual's assuming a given state in a downstream activity – for example, you might want to send an email upon a visitor’s requesting information. You can use website-provided parameter for a state irrespective of whether it returns transactional data. In both cases, results are sourced from all Web Events adapters associated with the channel.

Note also that availability of additional results is not necessarily immediate, being subject to delay while waiting for provision of data from external providers such as Salesforce Marketing Cloud and Google Analytics, and also update by the RPI Execution service. In particular, it can take several hours for Google Analytics results to be made available.

  • Files tab: this provides access to any files generated if the offer supported a data extract channel, and/or if one or more audit files was/were generated. The toolbar is as the Results tab.

  • Log tab: toolbar contains:

    • Copy these details to the clipboard

    • View Dynamic Content Results

    • Refresh

  • Trace tab: toolbar as Log tab.

Decision Offer Activity

Following Production decision offer activity execution, and determination of a winning offer, the following are shown:

  • Title: the Results Window’s title is set to ‘Winning Offer Results for Workflow ID [x]’. On hovering over the title, the current Workflow Instance ID and Offer Execution ID are shown in a tooltip.

  • Results tab: containing a toolbar and State Results section.

    • Toolbar contains:

      • Refresh

    • State Results section: displays state results relevant to fulfillment undertaken by the decision offer activity are displayed.

    • Test Offer Results: this section contains a grid containing the following read-only columns:

      • Winner: indicated by tick

      • Offer

      • Targeted Count

      • [State] Count

      • Percentage

If the default offer was selected, due to no winning offer being determined, results shown are as described above.

If an offer was chosen arbitrarily (due to no winning offer being determined and no default offer having been defined, or decision offer execution having occurred prior to availability of the results upon which the decision was to be made), results are also shown as above.

If the decision offer activity was executed in Test mode, a message (‘No information to display, as run in test mode’) is shown instead of results details.

  • Files tab: this provides access to any files generated by the decision offer activity.

    • Toolbar contains:

      • Refresh

  • Log tab

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

Details of the offer fulfilled by the decision offer activity may be found in the Log tab. If a default or arbitrary offer was fulfilled, this fact also appears in the Log.

  • Trace Log tab: toolbar as Log tab.

Export

When export results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Export Results for Workflow ID [x]'. On hovering over the title, the current Workflow Instance ID and Offer Execution ID are shown in a tooltip.

  • Results tab:

att_6_for_5160173621.png
  • Toolbar contains:

    • Copy these details to the clipboard

    • Refresh

  • Export results are shown below the toolbar

  • Files tab: this provides access to any files generated by the export.

    • Toolbar contains:

      • Refresh

  • Log tab

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

  • Trace tab: toolbar as Log tab.

Queue Activity

When queue activity results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to '[Activity Type] Results for Workflow ID [x]’

  • Results tab: containing a toolbar and channel results.

    • Toolbar contains:

      • Refresh

    • Channel Results: results for the current offer’s channel are displayed. A pie chart is used to display the breakdown between the successful offer execution count, and any errors that may have occurred when processing records received from the listener queue.

The following channel-specific consideration applies:

  • Salesforce Marketing Cloud Email: the following channel results are not available in the context of a queue activity:

    • Delivered

    • Invalid Addresses

    • Total Errors

    • SFMC Existing Unsubscribes

    • SFMC Existing Undeliverables

All results are shown for one Test and one Production instance. The activity’s Duration reflects its most recent period of activation.

  • Files tab

  • Log tab: log entries are available for the most recent execution of the queue activity.

Broadcast

When broadcast results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Broadcast Results for Workflow ID [x]'

  • Results tab:

    • Toolbar contains:

      • Refresh

    • Channels treeview: shown to the left and above the channel results bar chart.

The treeview lists all channels through which the broadcast was executed. You can highlight a channel to view its results, which are displayed in the Channel results bar chart below the treeview. Additional results are also shown to the right.

You can also expand a channel when Comments (for Facebook) or Replies (for Twitter) are available. Highlighting either displays the relevant information in the additional results section.

  • Channel results: a bar chart, shown below the channels treeview.

The following results are shown for a Facebook channel:

  • Angrys

  • Comments

  • Hahas

  • Likes

  • Loves

  • Sads

  • Wows

  • Cares

These apply at standard Facebook and Facebook Marketing broadcasts.

Results are not returned at Offer for Business broadcasts, and Facebook Marketing broadcasts where the Objective is set to Offer Claims.

The following results are shown for a Twitter channel:

  • Replies

  • Retweets

The following additional results are available if using v2 of the Twitter API:

  • Impressions

  • Likes

  • URL Link Clicks

  • User Profile Clicks

  • Quote Tweets

  • Promoted Impressions

  • Promoted Likes

  • Promoted Replies

  • Promoted Retweets

  • Promoted URL Link Clicks

  • Promoted User Profile Clicks

The following results are shown for a YouTube channel:

  • Annotation click through rate

  • Annotation close rate

  • Average view duration

  • Average view percentage

  • Comments

  • Dislikes

  • Estimated minutes watched

  • Favorites added

  • Favorites removed

  • Likes

  • Shares

  • Subscribers gained

  • Subscribers lost

  • Views

The following results are shown for an Azure Notification channel (each representing the number of subscribed app users by platform):

  • Android

  • iOS

  • Windows Phone

The following results are shown for a Facebook Marketing channel:

  • Clicks

  • Impressions

  • Social Clicks

  • Social Impressions

  • Social Spent

  • Social Unique Clicks

  • Social Unique Impressions

  • Spent

  • Unique Clicks

  • Unique Impressions

The following results are shown for an RSS channel:

  • Subscribers: the total number of subscribers to a feed

  • Reads: the number of times a post within a feed has been read

The following results are shown for a Google Firebase channel:

  • Sent

  • Failed

Clicking on a bar also highlights its accompanying legend. Similarly, the bar is selected when you click on the matching legend.

Additional results: these are shown to the right. The results are the same as shown within the channel results bar chart.

In addition, if any web analytics adapters are associated with the channel, any relevant results are displayed in appropriate categories. See the offer results documentation for full details.

If you highlight a Facebook channel’s Comments or a Twitter channel’s Replies in the channels treeview, the display within the additional results section is refreshed to show details of individual messages posted by Facebook or Twitter visitors.

Note that provision of broadcast results may not be instantaneous, depending on the timeliness of the Task Manager service’s execution of the relevant channel synchronization task.

  • Log tab

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

Control

When control results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Control results for Workflow ID [x]'. On hovering over the title, the current Workflow Instance ID and Offer Execution ID are shown in a tooltip.

  • Results tab: containing a toolbar and a grid.

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

    • Grid

      • [Untitled]: 'Records targeted'

      • Count: of records targeted

Custom state flow counts are also provided (if appropriate).

  • Files tab: displayed if the control’s execution resulted in the creation of an audit file.

  • tab: toolbar as Results tab

  • Trace tab: toolbar as Results tab

Subscription Group

When subscription group results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Subscription Group Results for Workflow ID [x]'.

  • Results tab:

    • Toolbar contains:

      • Refresh

    • Channels treeview: shown to the left and above the channel results bar chart.

The treeview contains a single entry (SurveyMonkey, Alchemer, or Twilio Inbound SMS).

On highlighting a subscription group, you can view related results in the channel results bar chart, displayed below the treeview, and in the additional details section shown to the right.

  • Channel results: a bar chart, shown below the channels treeview.

Clicking on a bar also highlights its accompanying legend. Similarly, the bar is selected when you click on the matching legend.

  • Additional results: these are shown to the right. The results are the same as shown within the channel results bar chart.

The following results are available at a SurveyMonkey subscription group:

  • Total Respondents

The following results are available at an Alchemer subscription group:

  • Total Respondents

The following results are available at a Twilio Inbound SMS subscription group:

  • Accepted

  • Queued

  • Sending

  • Sent

  • Failed

  • Delivered

  • Undelivered

  • Receiving

  • Received

  • Log tab

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

Data Process Activity

When data process activity results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Data Process Results for Workflow ID [x]'.

  • Results tab:

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

    • Grid: displays the count of Records processed by the Redpoint Data Management project.

  • Log tab

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

  • Trace tab

    • Toolbar contains:

      • Copy the Trace Log details to the clipboard

      • Refresh

Data Transfer Activity

When data transfer activity results are displayed in the Results Window, the following are shown.

  • Title: the Results Window’s title is set to 'Data Transfer Results for Workflow ID [x]'.

  • Results tab:

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

    • Grid: displays the count of Records targeted by the activity.

  • Files tab: providing the ability to access any files generated by execution of the offer with which the activity is configured.

  • Log tab:

    • Toolbar contains:

      • Copy these details to the clipboard

      • Refresh

  • Trace tab

    • Toolbar contains:

      • Copy the Trace Log details to the clipboard

      • Refresh