Redpoint Interaction v6.x Documentation
Redpoint Interaction v6.x Documentation
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SurveyMonkey configuration

Overview

This section outlines how to configure SurveyMonkey to use its v3 API.

Once your app has been created, any existing RPI SurveyMonkey channels must be re-authorized using the new Client ID and Secret. Re-using the same Client ID and Secret to create a new SurveyMonkey channel causes the previous channels to fail, as the previous access token will have become invalid. The recommended approach is to create a new SurveyMonkey app for the new channel.

Registering a SurveyMonkey App

  1. In a browser, browse to https://developer.surveymonkey.com/ to login to your SurveyMonkey account.

  2. Click the My Apps tab.

    image-20250912-160756.png

  3. To create new App, click Add New App.

    image-20250912-160808.png

  4. Enter the App Name and click Create App.

    image-20250912-160825.png

  5. Once the App has been created, copy the Client ID and Secret values and store them securely. They are required when configure an RPI SurveyMonkey channel.

    image-20250912-160836.png

  6. In the Application section, click Settings.

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  7. For testing purposes, make sure ‘Draft’ status is selected. If for production use, either ‘Public’ or ‘Private’ must be selected. Note that these require a paid account plan. Please contact SurveyMonkey support for more details.

    image-20250912-160910.png

  8. Scroll down to ensure all Scopes are unlocked.

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  9. To unlock a Scope, click the icon.

  10. Click Update Scopes to save your changes.